Refund and Returns Policy

Items shipped from BoostedDiamonds.com can be returned within 30 calendar days of receipt of shipment in most cases. As long as you return the product within this time period, your item must be unused and without any damage or missing components, you will be eligible for a refund on your return.

If you have purchased an automotive item shipped from and sold by BoostedDiamonds.com that is defective and is covered by a manufacturer’ s published warranty, We will either replace the item or refund the cost of the item for the life of the published warranty.

The following items may not be eligible for return:

Custom-ordered parts (1/1 items).
Custom-ordered apparel or accessories.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days up to 30 days depending on the payment method.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@BoostedDiamonds.com.

SPECIAL ORDER:

All special orders require a nonrefundable deposit of the total costs. If there is any cancellation for any reason by the Buyer, that deposit is forfeited immediately to Boosted Diamonds LLC. Boosted Diamonds LLC shall not be responsible for any late shipments. All shipping dates given are approximate. Buyer shall not be entitled to chargebacks, reductions of price, or other offsets as result of late shipment or failure to deliver in estimated time of delivery. If special order item(s) are left over 30 days from time of Boosted Diamonds LLC receiving parts in stock; and Buyer has not made any attempt whatsoever to claim their order, then the order shall be considered canceled and all monies previously deposited shall be forfeited to Boosted Diamonds LLC.

SHIPPING DAMAGE

Boosted Diamonds LLC packs all merchandise carefully to prevent damage during shipping. Nevertheless, damage may occur occasionally in transit. All damage MUST be discovered at the time of delivery. Accept the merchandise and notate the damage and any irregularities (such as crushed, torn, or broken boxes) on the freight bill or receipt while the driver is there. You must retain all cartons, packing materials and damaged merchandise for the carrier’s damage inspector to inspect. Never refuse shipment or return it without approval since your right to make a damage claim may be denied. A signed receipt without any notation indemnifies the carrier as well as Boosted Diamonds LLC from any further damage claim. Discovery of damages after a clear delivery becomes the responsibility of the customer.

All damages must notified to carrier at the time of the delivery AND report to Boosted Diamonds LLC within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is not negotiable. It is the amount that you paid. Repair cost is an arbitrary amount, which can be negotiated with the carrier in the event of disagreement. All disputes as to the settlement amount or manner should be addressed with the carrier. Boosted Diamonds LLC under no circumstances shall be liable for the damaged merchandise or for subsequent settlement of the claim with the carrier. However, as a courtesy, we would be glad to help you in reaching an amicable settlement with the carrier in the event that you need assistance.

REPLACEMENTS / EXCHANGES

We only replace items if they are defective or damaged before shipping to customer. If you need to exchange it for the same item, send us an email at Sales@BoostedDiamonds.com and send your item to:

7282 EL CIELO CIRCLE

BUENA PARK, CA 90620

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to:

RETURN SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.